What are the processing and shipping times for online orders?Updated 9 months ago
We aim to process (pick and pack) orders within 2-3 business days.
After it has been picked and packed it will take between 2-10 business days to ship depending on location and the shipping method that was selected at checkout.
Select where you're shopping from to see the shipping times:
It's also important to note that weekends are not counted as business days.
If you receive a tracking number but don't see updates, it may be due to our carrier's 'zone skipping' practice, where parcels may not be checked in at every location until they reach the local sorting facility. If your tracking information does not update after 10 business days, please contact us to initiate an investigation with our fulfillment center and carrier.
Some issues such as incorrect shipping to PO boxes and subsequent returns to us due to unclaimed packages may occur. In such cases, customers have the chance to have their order reshipped at their expense for the shipping costs.
PLEASE NOTE: Orders placed during holidays or peak seasons may face delays due to increased demand or warehouse closures for holidays.