United States Shipping PolicyUpdated 2 months ago
How long does it take for orders to be shipped?
We know you're excited to receive your Ponyback hat, so we process orders within 2-3 business days! Once shipped, you'll receive an email confirmation with the tracking number. If you don't receive a shipping email confirmation, please check your junk/spam folder.
When can I expect my order to arrive?
Tracked Economy USA via USPS
Delivery times are estimated at approximately 7 - 10 business days*
USPS Ground Advantage
Delivery times are estimated at approximately 4 - 6 business days*
USPS Priority Mail
Delivery times are estimated at approximately 2 - 4 business days*
*Please add 2-3 business days to all delivery estimates above to allow us time to pack up your order.
What shipping methods do you use?
We ship via Stallion Economy USA, USPS Ground Advantage, and USPS Priority Mail.
Please note that we use a zone-skipping service to provide you with the best rates, which means your order tracking may not be updated as frequently. If you don't see any tracking updates after 7 business days, please reach out to our customer support team.
What is Stallion Economy USA?
You may see this as "Tracked Economy USA via USPS" at checkout. It works like how a normal USPS shipment would - the difference is instead of dropping off at the USPS NY hub, parcels are transported via a third-party shipping carrier and dropped directly to the recipient's local USPS hub for final mile delivery.
How much does shipping cost?
We offer free Tracked Economy shipping on orders over $100 after discounts. For orders less than $100, shipping is $8 USD.
We also now offer faster shipping methods on all orders, displayed as USPS Ground Advantage and USPS Priority Mail. The cost varies based on your region's live rates and is displayed at checkout.
Can I exchange or return my order?
Please see our returns/exchange policy for more information.
Have more questions?