Canada Shipping PolicyUpdated 6 months ago
How long does it take for orders to be shipped?
We know you're excited to receive your Ponyback hat, so we process orders within 2-3 business days! Once shipped, you'll receive an email confirmation with your tracking number. If you don't receive a shipping email confirmation, please check your junk/spam folder.
When can I expect my order to arrive?
Delivery Region | Delivery Estimate |
|---|---|
Canada West | 6-9 business days |
Canada East | 6-9 business days |
Canada North | 7-10 business days |
Canada Ontario | 2-3 business days |
Canada Quebec | 4-9 business days |
Please add 2-3 business days to the delivery estimate to allow us time to pack up your order | |
What shipping method do you use for Canadian orders?
We use one of two shipping methods for Canadian orders:
- Economy Tracked: shipped via Stallion Economy Express with delivery tracking to urban locations.
- Canada Post Expedited Parcel: shipped via Canada Post with delivery tracking to PO boxes or rural locations.
Please note that we use a zone-skipping service to provide you with the best possible rates, which means your order tracking may not be updated frequently. If you don't see any tracking updates after 9 business days, please reach out to our customer support team.
How much does shipping cost?
We offer free shipping on all orders over $100 after discounts. For orders less than $100, shipping ranges from $10 to $18 CAD depending upon the province.
Can I exchange or return my order?
Please see our returns/exchange policy for more information.
Have more questions?