Can I make a change to my order after I place it?
Information about issues you may experience with your order.
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Order Issues
My order has arrived but it's wrong
In the event you're missing an item, or have received a wrong item/order, please contact our customer support team immediately will the following information and we'll get it sorted asap:
An item in my order is damaged/defective
All of our products are quality checked by our manufacturer, but sometimes human error can occur. If you believe an item in your order is damaged or defective, please reach out to our customer support team right away so that we can help! Please inclu
How do I update the billing or address information on my order?
If your order hasn't shipped yet and you would like to make a change to your address or billing information, please reach out to our customer support team immediately with your order number and the new shipping address or billing address. Unfortunate
How do I cancel an online order?
If you need to cancel an order you've just placed, please reach out to us immediately with your order number. We will cancel the order and send you an email confirmation of the cancellation. In case any payment was processed, we will refund the amoun