Questions about discounts? We have you covered.

<h3 id="can-i-combine-discount-codes-or-promotions"><strong>Can I combine discount codes or promotions?</strong></h3><p><span>Only one discount code or promotion can be applied per order. If an automatic discount code is applied, no other discount codes can be used.</span></p><p><br></p><h3 id="can-i-use-a-discount-code-on-an-e-gift-card"><strong>Can I use a discount code on an e-gift card?</strong></h3><p>All discount codes are excluded from being used for purchases of e-gift cards.</p><p><br></p><h3 id="how-can-i-get-an-inside-scoop-on-upcoming-salesdiscounts"><strong>How can I get an inside scoop on upcoming sales/discounts?</strong></h3><p>Join our email list to be one of the first to know about sales, discounts, and product launches!&#xA0;</p><p><a href="https://ponybackhats.com/pages/email"><u>Sign Up Here</u></a></p><h3 id><br></h3><h3 id="refunds-when-using-a-discount-code"><strong>Refunds when using a discount code</strong></h3><p>Any discount codes used with an order will be split evenly between eligible items as a percentage. So when a refund is processed, you will receive the discounted price as a refund.</p><p><br></p><p id="isPasted"><strong>Have more questions?</strong></p><p><a href="https://ponybackhats.com/pages/contact-us"><u>Please contact our customer support team here.</u></a></p>

Discounts

<h3 id="what-is-afterpay"><strong>What is Afterpay?</strong></h3><p><span id="isPasted" style="font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Afterpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in four equal payments made every 2 weeks without any interest.</span></p><p><br></p><h3 id="how-does-it-work"><strong>How does it work?</strong></h3><p>Place an order with us using Afterpay as your payment method on the checkout screen. You&apos;ll then be required to pay for the order in four installments. Even better, it&apos;s completely interest-free when you pay on time!</p><p><br></p><h3 id="paying-with-afterpay-from-the-us"><strong>Paying with Afterpay from the U.S</strong></h3><p><strong><span id="isPasted" style="color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Our website primarily displays prices in USD for the US market. However, it is important to note that when Afterpay is selected as the payment method, transactions are processed exclusively in CAD (Canadian Dollars). This is due to the limitations imposed by Afterpay, which only allows charges in CAD.</span><br style="box-sizing: inherit; color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The conversion rate from CAD to USD may result in the displayed amount appearing higher than expected. Be aware that CAD generally has a lower exchange rate compared to USD, which may contribute to the perceived discrepancy in the amount paid.</span><br style="box-sizing: inherit; color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are committed to transparency in all transactions. If you have any concerns or require further clarification regarding currency conversion rates, please reach out.</span><br></strong></p><p><br></p><h3 id="want-more-information-on-afterpay"><strong>Want more information on Afterpay?</strong></h3><p>Visit <a href="https://www.afterpay.com/en-US/how-it-works" rel="noopener noreferrer" target="_blank"><u>Afterpay&apos;s website</u></a> for more information.</p><p><br></p><p id="isPasted"><strong>Have more questions?</strong></p><p><a href="https://ponybackhats.com/pages/contact-us"><u>Please contact our customer support team here.</u></a></p>

Afterpay

How do e-gift cards work and where can I buy them?

<h3 id="how-do-i-purchase-a-ponyback-e-gift-card"><strong>How do I purchase a Ponyback e-gift card?</strong></h3><p>You can purchase a Ponyback e-gift card right on our website! <a href="https://ponybackhats.com/products/gift-card"><u>Click here to purchase an e-gift card.</u></a></p><p><br></p><h3 id="how-do-ponyback-e-gift-cards-work"><strong>How do Ponyback e-gift cards work?</strong></h3><p>Once you purchase a gift card, you will receive the gift card code via email. You can then enter the gift card code at checkout in the &quot;discount code or gift card&quot; box.</p><p><br></p><h3 id="do-i-have-to-use-the-full-amount-in-one-order"><strong>Do I have to use the full amount in one order?</strong></h3><p>No! The amount you spend will simply be deducted from your gift card amount. You can use the remaining balance on a new order you place with us.</p><p><br></p><h3 id="isPasted"><strong>Why is my e-gift card showing a different amount than I expected at checkout?</strong></h3><p>Since we are a Canadian company, e-gift cards are issued in Canadian dollars. If your gift card&apos;s dollar value is showing less than you expected in your native currency at checkout, it is likely due to an exchange rate conversion. Our website automatically does currency conversions at checkout to allow you to check out in your native currency.</p><p>If your e-gift card dollar value still isn&apos;t adding up for you, please reach out to our customer support team with a screenshot of your checkout screen and your gift card number.</p><p><br></p><h3 id="can-i-buy-an-e-gift-card-for-a-friend"><strong>Can I buy an e-gift card for a friend?</strong></h3><p>Absolutely! In fact, if you aren&apos;t sure what hat size your friend is or what style they would prefer, an e-gift card is the perfect gift. Just place the order for the e-gift card using your details and forward the confirmation email to them! Alternatively, you can print off the code and give it to them this way.</p><p><br></p><h3 id="can-i-use-an-e-gift-card-on-an-order-that-has-a-discount-code-applied"><strong>Can I use an e-gift card on an order that has a discount code applied?</strong></h3><p>Yes! Your e-gift card is a method of payment and not a promotion, so you can pay for an order with an e-gift card even if the order has a discount applied.</p><p><br></p><p id="isPasted"><strong>Have more questions?</strong></p><p><a href="https://ponybackhats.com/pages/contact-us"><u>Please contact our customer support team here.</u></a></p>

E-Gift Cards

Home

Shop Baseball Caps

Shop Beanies

Shop Knit Headbands

Ponyback Support

Payments & Promotions

Canada Shipping Policy

United States Shipping Policy

Australia Shipping Policy

International Orders Shipping Policy

Delivery Tracking

Order Issues

Orders & Delivery

Australia, Canada, and United States Returns & Exchanges

International Returns & Exchanges

Returns & Exchanges

Sizing Guide

Which fit/style baseball hat should I get?

Who can rock a Ponyback?

What's the fit difference between the structured (Adventure Fit/ Everyday Fit/ Deep Fit) and the unstructured hat (Sporty Fit)?