Ponyback Support logo
Ponyback Support logo

All articles

What's the Policy for Unsuccessful Delivery Attempts and Unclaimed Items?Updated 16 days ago

If the tracking information shows that there was an attempt to deliver your item or that it was available for pickup but was never collected, resulting in the parcel being returned to our warehouse, we regret to inform you that we cannot assume responsibility for the failed delivery.


Was this article helpful?
Yes
No