My Order is Resturning to Sender. What Now?Updated 11 hours ago

We understand how frustrating it can be to see your order marked as "Returning to Sender." Here’s what you need to know and what your options are:

If Your Order Is Shipping to the US, Canada, or Australia:

If the package is being returned due to an issue with the shipping address (e.g., incomplete or incorrect details), we’re happy to help.

Your options:

• Reshipment: We can reship your order once it arrives back at our facility. You’ll just need to cover the shipping fees for the new shipment.

• Refund or Store Credit: If you prefer not to have the order reshipped, we can issue:

  • A refund, minus a $15 domestic restocking fee, or

  • A store credit for the full value of your order (no restocking fee deducted).

If Your Order Is an International Shipment (Outside the US, Canada, or Australia):

Unfortunately, we’re unable to reship international orders that are returned to us.

Your options:

• Refund, minus a $20 international restocking fee, or

• Store credit for the full value of your order (no restocking fee deducted).

What You Can Do Next

Once your package is marked as "Returned to Sender," please reach out to our support team with your order number. We’ll walk you through the next steps based on your preference.

If you have any questions or need help deciding, we’re here to support you.