Lost, Stolen, or Damaged in Transit OrdersUpdated 4 hours ago

We want every order to arrive safe and sound, but sometimes things happen during transit that are outside of our control. Here’s how we handle these situations:

If You Purchased Package Protection (Checkout+)

• Your order is covered by Seel Package Protection.

• This protects you if your package is lost, stolen, or damaged.

• If something goes wrong, you can easily file a claim through the Seel Resolution Center (the link is in your order confirmation email).

• Most claims are processed quickly, and once approved, you’ll receive a refund for the affected items.

If You Did Not Purchase Package Protection

• Orders without Package Protection are not covered in cases of loss, theft, or damage once handed to the carrier.

• Please note: We are unable to re-ship or refund orders without Package Protection.

• Please contact us as soon as you think this was stolen or lost and we will investigate.

Why Package Protection?

Package Protection is optional at checkout for just 2% of the total cart value. It provides:

• Peace of mind — full coverage if your order is lost, stolen, or damaged.

• Hassle-free claims — handled directly through Seel.

• Quick resolutions — most claims are automatically approved.

✨ Our tip: If you want extra security on your order, always select Package Protection at checkout!