How do I start a Return? (For Canada, US and Australia)Updated 19 minutes ago

We understand that heads are all shapes and sizes, and we want you to be happy with your Ponyback. If you are in need of a return — we are happy to assist!

You have 30 days to contemplate the fit of your hat, but please ensure you keep all stickers, bags, and cardboard intact until you are confident it is a keeper.

How Returns Work:

• Every order has 1 FREE return or exchange*.

• Orders shipped outside the US, Canada, and Australia are Final Sale.

• *Products marked as Final Sale are not returnable or exchangeable.

Important Details:

• Each order can only undergo the return process once.

• If your order contains multiple items you’d like to return, you must send them back all at once in the same shipment.

• Once a return is processed for an order, any remaining items from that order are considered Final Sale.

How to start a Return 

All returned items must be in their original packaging (original stickers and cardboard intact). Do not remove the stickers until you are confident it is a keeper!

To start a return go to: returns.ponybackhats.com with your order and email address (in lower case) that you used to process your initial order.

Your refund will be processed in the original payment method (or store credit if chosen to). If part of your original order was paid via GiftCard the same amount will be refunded back to that same GiftCard.

*Exception - please see the product to determine if a product is final sale. Products marked as Final Sale are not eligible for returns or exchanges.